FullHaus TV

Support

Real people, 24/7. Check the common questions below — if you still need a hand, send us an email and we'll get back to you.

Common questions

Where is my login after I pay?

Your login is emailed within a few minutes of checkout. If it hasn't arrived, check your spam folder, then email us at fullhaustv@proton.me with the email you used at checkout.

Which devices can I use?

Smart TVs, Amazon Firestick, Android boxes, phones, tablets, and computers. We include a short setup guide for each one.

How many devices can watch at once?

One active live TV stream at a time. On-demand TV series and movies can be watched on multiple devices at any time. Multiple live streams are coming soon.

A channel keeps buffering — what should I do?

Restart the app, then your device, and test your connection speed. If it continues, email us at fullhaustv@proton.me with the channel name and the time it happened so we can check the source.

Can I change or cancel my plan?

Yes. Plans don't auto-renew, so you simply choose a new one when you're ready. Email us any time if you'd like help switching.

Do you offer refunds?

If we can't get things working for you, we'll refund you within the first 7 days of purchase.

Still need help?

Send us an email and we'll reply as soon as we can, usually within a few hours.

fullhaustv@proton.me